Returns & Refund Policy

Effective Date: July 5, 2026

Thank you for shopping with Banks Beauty.

Due to the nature of cosmetic products and for hygiene and safety reasons, all sales are final. Please review your order carefully before completing your purchase.

Returns

We do not accept returns or exchanges on any opened, used, or unopened cosmetic products.

All lip glosses, lip liners, lip oils, and other cosmetic products are considered final sale and are not eligible for return.

Damaged or Incorrect Orders

If you receive a product that is damaged during shipping or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue, please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Upon review, Banks Beauty may, at its sole discretion, provide a replacement product or issue a refund for the affected item.

Lost or Stolen Packages

Banks Beauty is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has entered processing, it cannot be modified or canceled.

To request a cancellation, contact us as soon as possible after placing your order.

Refunds

Refunds are issued only in the following circumstances:

• You received a damaged product.

• You received an incorrect product.

• An item is unavailable and your order cannot be fulfilled.

• Banks Beauty cancels your order.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Contact Us

If you have questions regarding your order, please contact us at:

Banks Beauty
Email: hello@banksbeauty.com